Support
The fastest way to reach us is email — we usually reply within two business days. Tell us your device and its iOS or Android version, and the steps that led to the problem, and we'll help.
Common questions
How do I delete my account?
In the app, open Settings → Account &
profile → Delete account (Account & profile is the card with
your name at the top) and confirm. This permanently removes your account right
away, together with every baby profile you own that isn't shared with anyone
else and all of its records. A baby you share with another caregiver isn't
deleted: it passes, with its history, to the caregiver who has been on it
longest, and anything you logged on a shared baby stays there without your
name. Deleting your account does not cancel a Bunavi Plus subscription, so
cancel it first (see below). Residual copies in encrypted backups expire
within 30 days. Delete your account has the
details, including how to delete single entries or a baby profile and keep
your account.
How do I share a baby with my partner?
Open Settings → Family sharing and
generate an invite QR code, then have your partner scan it from their own
Bunavi account. Invite codes are single-use and expire after 7 days. You can
revoke access any time under Manage access on the same
screen.
How do I manage or cancel Bunavi Plus?
Bunavi Plus is billed by the store you bought it from —
the App Store if you subscribed on an iPhone, Google Play if you subscribed
on Android — even if you use Bunavi on a different phone now. The quickest
way there is in Bunavi: on the Account & profile page
(the card with your name at the top of Settings), tap Manage
subscription and it opens the page of the store that bills your
subscription. You can also go directly: if you subscribed on an iPhone,
open that device's Settings → your name → Subscriptions,
where you can switch plans or turn off auto-renew; if you subscribed on
Android, open the Google Play app, tap your
profile icon → Payments & subscriptions → Subscriptions,
choose Bunavi Plus and tap Cancel subscription. Cancelling
stops future charges; your Plus features stay active until the end of the
period you've paid for. A free trial won't charge you if you cancel before it
ends (on iPhone, at least 24 hours before). The lifetime unlock is a one-time
purchase with nothing to cancel. Deleting the app does not cancel a
subscription.
Is my data private?
Yes. Your baby's data is stored in the EU, encrypted in transit
and at rest, never sold, and never used for ads or to train AI. It is visible
only to you and the caregivers you invite. Cry detection runs on your device and
keeps no audio. Full details are in the
Privacy Policy.
I got a new phone — how do I get my data back?
Just install Bunavi and sign in with the same method you
used before (email and password, Google, or Sign in with Apple). Your data
lives in your account, so everything syncs back automatically. Sign in with
Apple works only on iPhone and iPad, so before moving to Android, open
Bunavi on your iPhone, go to Settings → Account &
profile, tap Email me a link under How you
sign in, and set a password from the email; then sign in on Android
with that email address and password. No iPhone any more? On the Android
sign-in screen, enter the email address your Apple
account uses with Bunavi and tap Forgot password (if you
chose Hide My Email, that address is listed under Sign in with Apple at
appleid.apple.com), or write to
support@bunavi.app.
I forgot my password.
On the sign-in screen enter your email and tap
Forgot password. We'll send a reset link that opens straight
back in the app. If you originally signed in with Google, or with Apple on an
iPhone or iPad, use that button instead — there's no separate password.
Bunavi on Android has no Apple button; to get in there, use Forgot
password with the email address your Apple account uses with Bunavi
— it sets a first password.
Feeding reminders aren't showing up.
Reminders are off by default. Turn them on under
Settings → Notifications → Feeding reminder, and make sure
notifications are allowed for Bunavi in your phone's Settings →
Notifications. The app works fully even with notifications off.
Can I switch between metric and imperial, or °C and °F?
Yes — open Settings → Appearance → Units
and choose your preference. Existing entries are converted on the fly; nothing is lost.
I found a bug, or I have a feature request.
We'd love to hear it. Email
support@bunavi.app
with what you'd like to see or what went wrong.
A note on health
Bunavi is for tracking and information only. It is not a medical device, does not diagnose, treat, cure, or prevent any medical condition, and does not provide medical advice — always follow your pediatrician's guidance, or that of another qualified health professional. In an emergency, call your local emergency number.