Support
The fastest way to reach us is email — we usually reply within two business days. Tell us your device and iOS version, and the steps that led to the problem, and we'll help.
Common questions
How do I delete my account and all my data?
In the app, open Settings → Account → Delete
account and confirm. This permanently removes your account, every
baby profile you own, and all of their records right away. Residual copies in
encrypted backups expire within 30 days. See our
Privacy Policy for details.
How do I share a baby with my partner?
Open Settings → Partner sharing and
generate an invite QR code, then have your partner scan it from their own
Bunavi account. Invite codes are single-use and expire after 7 days. You can
revoke access any time from the same screen.
How do I manage or cancel Bunavi Plus?
Bunavi Plus is billed by Apple, so you manage it in your
device's Settings → your name → Subscriptions, where you can
switch plans or turn off auto-renew. Cancelling stops future charges; your Plus
features stay active until the end of the period you've paid for. A free trial
won't charge you if you cancel at least 24 hours before it ends. The lifetime
unlock is a one-time purchase with nothing to cancel. Deleting the app does not
cancel a subscription.
Is my data private?
Yes. Your data is stored in the EU, encrypted in transit
and at rest, never sold, and never used for ads or to train AI. It is visible
only to you and the caregivers you invite. Cry detection runs on your device and
keeps no audio. Full details are in the
Privacy Policy.
I got a new phone — how do I get my data back?
Just install Bunavi and sign in with the same method you
used before (email and password, or Sign in with Apple / Google). Your data
lives in your account, so everything syncs back automatically.
I forgot my password.
On the sign-in screen tap Forgot password
and enter your email. We'll send a reset link that opens straight back in the
app. If you originally signed in with Apple or Google, use that button instead
— there's no separate password.
Feeding reminders aren't showing up.
Reminders are off by default. Turn them on under
Settings → Feeding reminder, and make sure notifications are
allowed for Bunavi in your phone's Settings → Notifications. The app works
fully even with notifications off.
Can I switch between metric and imperial, or °C and °F?
Yes — open Settings → Units and choose
your preference. Existing entries are converted on the fly; nothing is lost.
I found a bug, or I have a feature request.
We'd love to hear it. Email
[email protected]
with what you'd like to see or what went wrong.
A note on health
Bunavi is for tracking and information only. It is not a medical device and does not provide medical advice — always follow your pediatrician's guidance.