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Support

We're a small team and read every message.

The fastest way to reach us is email — we usually reply within two business days. Tell us your device and its iOS or Android version, and the steps that led to the problem, and we'll help.

Email Bunavi support

Common questions

How do I delete my account?
In the app, open Settings → Account & profile → Delete account (Account & profile is the card with your name at the top) and confirm. This permanently removes your account right away, together with every baby profile you own that isn't shared with anyone else and all of its records. A baby you share with another caregiver isn't deleted: it passes, with its history, to the caregiver who has been on it longest, and anything you logged on a shared baby stays there without your name. Deleting your account does not cancel a Bunavi Plus subscription, so cancel it first (see below). Residual copies in encrypted backups expire within 30 days. Delete your account has the details, including how to delete single entries or a baby profile and keep your account.
How do I share a baby with my partner?
Open Settings → Family sharing and generate an invite QR code, then have your partner scan it from their own Bunavi account. Invite codes are single-use and expire after 7 days. You can revoke access any time under Manage access on the same screen.
How do I manage or cancel Bunavi Plus?
Bunavi Plus is billed by the store you bought it from — the App Store if you subscribed on an iPhone, Google Play if you subscribed on Android — even if you use Bunavi on a different phone now. The quickest way there is in Bunavi: on the Account & profile page (the card with your name at the top of Settings), tap Manage subscription and it opens the page of the store that bills your subscription. You can also go directly: if you subscribed on an iPhone, open that device's Settings → your name → Subscriptions, where you can switch plans or turn off auto-renew; if you subscribed on Android, open the Google Play app, tap your profile icon → Payments & subscriptions → Subscriptions, choose Bunavi Plus and tap Cancel subscription. Cancelling stops future charges; your Plus features stay active until the end of the period you've paid for. A free trial won't charge you if you cancel before it ends (on iPhone, at least 24 hours before). The lifetime unlock is a one-time purchase with nothing to cancel. Deleting the app does not cancel a subscription.
Is my data private?
Yes. Your baby's data is stored in the EU, encrypted in transit and at rest, never sold, and never used for ads or to train AI. It is visible only to you and the caregivers you invite. Cry detection runs on your device and keeps no audio. Full details are in the Privacy Policy.
I got a new phone — how do I get my data back?
Just install Bunavi and sign in with the same method you used before (email and password, Google, or Sign in with Apple). Your data lives in your account, so everything syncs back automatically. Sign in with Apple works only on iPhone and iPad, so before moving to Android, open Bunavi on your iPhone, go to Settings → Account & profile, tap Email me a link under How you sign in, and set a password from the email; then sign in on Android with that email address and password. No iPhone any more? On the Android sign-in screen, enter the email address your Apple account uses with Bunavi and tap Forgot password (if you chose Hide My Email, that address is listed under Sign in with Apple at appleid.apple.com), or write to support@bunavi.app.
I forgot my password.
On the sign-in screen enter your email and tap Forgot password. We'll send a reset link that opens straight back in the app. If you originally signed in with Google, or with Apple on an iPhone or iPad, use that button instead — there's no separate password. Bunavi on Android has no Apple button; to get in there, use Forgot password with the email address your Apple account uses with Bunavi — it sets a first password.
Feeding reminders aren't showing up.
Reminders are off by default. Turn them on under Settings → Notifications → Feeding reminder, and make sure notifications are allowed for Bunavi in your phone's Settings → Notifications. The app works fully even with notifications off.
Can I switch between metric and imperial, or °C and °F?
Yes — open Settings → Appearance → Units and choose your preference. Existing entries are converted on the fly; nothing is lost.
I found a bug, or I have a feature request.
We'd love to hear it. Email support@bunavi.app with what you'd like to see or what went wrong.

A note on health

Bunavi is for tracking and information only. It is not a medical device, does not diagnose, treat, cure, or prevent any medical condition, and does not provide medical advice — always follow your pediatrician's guidance, or that of another qualified health professional. In an emergency, call your local emergency number.